Help and information
Avenivo Support
Find help with Avenivo, account access, language resources, and room sharing. Contact the Avenivo team if you need assistance.
What is Avenivo?
Avenivo is an iPhone app for live translation during guided travel and small-group experiences.
Who is Avenivo for?
Avenivo is designed for guides, private tour operators, small travel groups, and travelers who need to follow spoken explanations in another language.
Is Avenivo available now?
Avenivo is preparing its first free App Store release. A public download link will be added when the app is available.
Do I need an account?
Solo Live Translation and Local Room work without an account. A Guide signs in to host an Online Room; Listeners join anonymously through the Web Listener.
Does the current version require payment?
No. The current version is free and requires no purchase, subscription, or payment method. Using it does not automatically enroll you in a future paid service.
How do I register and sign in?
Register with an email address, verify it using the emailed code, and set a password of 8–20 characters. Return with your email and password; the App keeps you signed in between visits while your session remains valid. Use password reset if you cannot sign in. Changing or resetting your password ends existing sessions and any Online Room hosted by your account.
How do I delete my account?
If you have a signed-in Guide account in the App, open Settings, then under Account & Online Room choose Account & Usage and tap Delete Account. Confirm the permanent deletion using your current signed-in session. On success, Avenivo revokes sessions on every device and ends any active Online Room. Account-independent Solo Live and Local Room data on this iPhone remain available. If a deletion request cannot be confirmed, follow the App’s retry guidance or email support.
What device and network do I need?
The App is built for iPhone and currently targets iOS 26 or later; final device and region eligibility must be checked for the release candidate. Online Room hosting and its Web Listener need internet access. Local Room requires the Guide to turn on Personal Hotspot and Listeners to join it manually before scanning the QR code; Avenivo cannot enable the hotspot or join it for them. Do not rely on any particular device, network, or offline language pair without checking it first.
Which languages are available?
The App interface has English, Simplified Chinese, Traditional Chinese, and Japanese localizations. These are not the same as speech-recognition, translation, or spoken-playback languages. The App checks Speech resources, Translation pair support, and playback voices separately in both directions for a selected pair. Availability depends on the iPhone and its installed Apple resources; prepare missing resources while connected, approve any system prompts, and recheck before a tour. A complete release language/device list is not promised yet. This website remains in English.
Where can I read the privacy information?
The Avenivo Privacy Notice covers this website and the App and its services. It distinguishes on-device Solo/Local processing from Online Room text relay and explains account deletion.
How can I contact Avenivo?
Email support@getavenivo.com for product, support, privacy, or legal inquiries.